Last updated November 11, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within 48 hours of the receive date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
ASM ASIA RESOURCES (002890695-W)
Attn: ReturnsRMA #NO.19, JALAN TAMING MAJU 3, TAMAN TAMING MAJU CHERAS, SELANGOR 43200 Malaysia Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a track able method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. EXCEPTIONS
The following items cannot be returned:
● services ● food and drink
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● Sale items are FINAL SALE and cannot be returned.
● Therefore, you can request a refund or reshipment for ordered products if: you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
● Therefore, you can request a refund or reshipment for ordered products if: you receive the wrong item
● Therefore, you can request a refund or reshipment for ordered products if: All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
● We do not issue the refund if: your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
● We do not issue the refund if: your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
● *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you have any questions concerning our return policy, please contact us at:60123844130 email@example.com